All the international orders are shipped Delivery Duty Unpaid and you may be charged additional duties and customs fees upon receipt. We do not take the responsability for any additional charges that your country may impose.
By placing an order on avart.ch, the customer fully agrees to our Sales Terms and Conditions, including those relating to international shipping and import duties.
Specifically, the customer explicitly agrees to bear any customs duties, import taxes, and local charges required by the destination country. These fees are not included in the final price displayed on the website and are the sole responsibility of the buyer.
In the event that the customer refuses to pay these charges, or if the courier is unable to deliver the package due to reasons attributable to the recipient (e.g. incorrect address, missing delivery instructions, unavailability of the recipient, or refusal of the parcel), all related costs — including return shipping fees, Swiss customs clearance charges, VAT, and administrative fees — will be deducted from the final refund amount.
Please note that any refund in such cases will only be processed once the goods have been successfully returned to our warehouse in original, undamaged, and resellable condition. Any loss, damage, or issue incurred during the return shipment will also be taken into account when calculating the refund.
